Refund Policy

Thank you for choosing WapNexus!

We are committed to providing the best possible services to help you achieve your goals.

We understand that sometimes things don't go as planned, and we want to make sure your experience with us remains smooth and fair. Please review our refund policy carefully.

1. General Policy

Due to the nature of digital services and software subscriptions, WapNexus follows a strict no-refund policy once a payment has been successfully processed.

By purchasing our services, you agree to this policy.

2. Exceptions to the No-Refund Policy

We may offer a refund or credit under special circumstances, including:

• Duplicate Payment: If you were charged more than once for the same service.
• Technical Failure: If a technical issue from our side caused failure to deliver the promised service and we are unable to resolve it within a reasonable time.
• Non-Activation: If you purchased a plan but your service was never activated, and you contacted support within 7 days of purchase.

Note: Decisions on refunds are entirely at the discretion of WapNexus Management, and our decision will be final.

3. How to Request a Refund

To request a refund (where eligible), please send an email to support@wapnexus.com within 7 days of your payment, mentioning:

• Your full name
• Registered email address
• Payment ID/Transaction ID
• Reason for requesting the refund

Refund requests without sufficient details may not be processed.

4. Processing of Refunds

If your refund is approved:

• It will be processed within 7–10 business days.
• Refunds will be made to the original payment method used during purchase.
• In some cases, your bank or payment provider may take additional time to credit the funds back to your account.

5. Service Modifications and Cancellations

You can cancel or downgrade your subscription anytime via your WapNexus account settings or by contacting our support team.

However, cancellations do not automatically qualify for a refund unless specifically eligible as per Section 2 above.

6. Contact Us

If you have any questions about this Refund Policy or need help, feel free to contact our Support Team:

• Email: support@wapnexus.com
• Website: www.wapnexus.com